Make sure you dispute the problem with that business. You have every right to hold the seller responsible, so don’t let that company tell you otherwise. Your relationship is with the seller, not the carrier. Here’s what you need to know no matter what delivery company is involved: The BBB does not track complaints against government agencies such as the U.S. There were about 6,000 complaints for FedEx and 2,200 for UPS. At last check, Amazon had about 9,000 complaints in the last year, but not all of those involved delivery. Stoogenke has contacted Nike multiple times to find out if the company is rethinking its relationship with LaserShip, but Nike did not provide a statement in time for this report.ĪLSO READ: More complain about delivery company, many cases involve Nike Air Jordansįor comparison, Stoogenke checked with the Better Business Bureau for complaints on other delivery companies. I think for this many mis-deliveries or missing shipments, especially from them, I think they would have to reevaluate that, reconsider, or at least put some pressure on them,” he said. “I would ask them to reevaluate their relationship with LaserShip. Septemat 5:58 pm EDT NOW PLAYING ABOVE Some say delivery company still has issues even after employee charged with theft CHARLOTTE Dozens of customers complained to Action 9 about. “But at the same time, it just didn’t seem right … an unacceptable practice to be losing that many shipments.”īurling says Nike gave him a refund, but he still has questions for the company. “It’s only a pair of shoes,” one customer, John Burling said. The company sent him a generic statement, saying in part: “Our team is working hard to ensure packages move through our network as quickly and securely as possible.” It did not address the issues with all the shoe shipments. Stoogenke contacted LaserShip and asked why it seems to have issues delivering Nikes. “LaserShip is something that we’ve actually received complaints about and we’re communicating with the company,” Stein said. Stoogenke mentioned his investigation to North Carolina Attorney General Josh Stein. In many cases, the shoes are limited edition styles that range in price between $100 and $250. Lors de lenvoi ou de la réception dun colis via LaserShip, vous recevrez un numéro spécial appelé numéro de suivi. Customers say their packages make it to Charlotte, but not to their homes.ĪLSO READ: Thousands complain about shipping company after not receiving packagesĪction 9′s Jason Stoogenke noticed many of the complaints have something in common - most of the customers say they ordered Nike shoes that never arrived. I contact customer service and they say they do NOT have control of my package at this.Channel 9 has been investigating complaints for months about Charlotte-based delivery company, LaserShip. Some how my package was sent incorrectly to a different state Exception Then no updates for 6 days. I received a text that delivery was attempted but unsuccessful. Moreĭelivery was supposed to be yesterday: 11/10/22. It will take 2 days and I need my package for. Every day I was checking, six to seven times. My tracking number said it was delivered but I never received it! I'll have to contact customer service for a investigation. Alvarez followed the tracking and said the shoes made it to the LaserShip warehouse, but that he didn’t get them. Someone STOLE my item! When I reached out to customer service, they refused to conduct an investigation to find out what happened to my. This company is HORRIBLE!!!! My package arrived EMPTY. TJ Maxx also provided me with a tracking number. My package was shipped using LaserShip on March 1 from Tennessee. I placed an order with TJ Maxx on February 27.
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